Perhaps it's the futility of the exercise?
Nearly half of people who complained about problems with a public service in the past year felt their complaint was ignored, according to new research from Which?
The research also found that a third of people who experienced problems with public services did not complain, with most saying it was not worth the effort. Of those that did complain, 39% said they were unhappy with the outcome.
I don't know about my councillor colleagues but these findings are something of a damning statement about our councils' services (not to mention other public agencies services). Not that we get stuff wrong and generate complaints but that the public - or a whole lot of them - don't think complaining is worth while and, when they do complain, the response from the offending public service isn't good enough.
We spend a lot of time (well I don't but lots of officers and councillors do) pontificating about 'public sector ethos' and sneeringly referring to the private sector as a place of wickedness and ethical inadequacy. What this Which survey tells us is that all this grand talk of public sector moral superiority is just a load of wibble when is comes to the very basics of service.
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